<h1 class="PlaygroundEditorTheme__h1" dir="ltr" style="text-align: start;">Unread vs. Read - Manual Marking as Read Required</h1> Marking conversations as Read:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">In the conversation tab click Mark as Read.</li></ol><img src="https://autogrowthsupport.zendesk.com/hc/article_attachments/28470888412185" alt="" width="inherit" height="inherit"> <ol start="2" class="PlaygroundEditorTheme__ol1"><li value="2" class="PlaygroundEditorTheme__listItem">Replying to the conversation Manually. You can either use SMS or Email.</li></ol><img src="https://autogrowthsupport.zendesk.com/hc/article_attachments/28470887746969" alt="" width="inherit" height="inherit"> <img src="https://autogrowthsupport.zendesk.com/hc/article_attachments/28470871584665" alt="" width="inherit" height="inherit"><ol start="3" class="PlaygroundEditorTheme__ol1"><li value="3" class="PlaygroundEditorTheme__listItem">Utilize Workflow Action to Edit a Conversation.</li></ol><img src="https://autogrowthsupport.zendesk.com/hc/article_attachments/28470865093017" alt="" width="inherit" height="inherit"><ol start="4" class="PlaygroundEditorTheme__ol1"><li value="4" class="PlaygroundEditorTheme__listItem">Enable Automatic Marking as Read in the Workflow Settings.</li></ol><img src="https://autogrowthsupport.zendesk.com/hc/article_attachments/28470893983385" alt="" width="inherit" height="inherit">

# Unread vs. Read - Manual Marking as Read Required

****Marking conversations as Read:****

1. In the conversation tab click****Mark as Read.****

![](https://autogrowthsupport.zendesk.com/hc/article_attachments/28470888412185)

2. Replying to the conversation Manually. You can either use SMS or Email.

![](https://autogrowthsupport.zendesk.com/hc/article_attachments/28470887746969)

![](https://autogrowthsupport.zendesk.com/hc/article_attachments/28470871584665)

3. Utilize Workflow Action to Edit a Conversation.

![](https://autogrowthsupport.zendesk.com/hc/article_attachments/28470865093017)

4. Enable Automatic Marking as Read in the Workflow Settings.

![](https://autogrowthsupport.zendesk.com/hc/article_attachments/28470893983385)

Unread vs. Read - Manual Marking as Read Required

Was this article helpful?