Automated emails &amp; SMS regularly gets sent out to prospects, meaning an automated message may be shown before their reply. Use the filters to find the message right away ➝<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Filter conversations (quick filters)</h1>You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now. The following filters are available: <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">By conversation type</li><li value="2" class="PlaygroundEditorTheme__listItem">By assignee</li><li value="3" class="PlaygroundEditorTheme__listItem">By last message channel: Filter the conversations whose last message was from the selected channel.</li><li value="4" class="PlaygroundEditorTheme__listItem">By last message type: Filter the conversations whose last message (outbound) was from the selected type.</li><li value="5" class="PlaygroundEditorTheme__listItem">By last message direction: Filter the conversations whose last message direction was from the selected type.</li><li value="6" class="PlaygroundEditorTheme__listItem">By last outbound message type.</li><li value="7" class="PlaygroundEditorTheme__listItem">By the last outbound message action: Manual or Automated (This filter applies to messages post 9th May 2023)</li></ul> <hr> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Sort conversations</h1>You can sort your Conversations based on time. It helps in going through your conversations more easily. You can sort it as follows:– Latest to oldest– Oldest to latest /line <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Starred functionality:</h1>A conversation can be marked starred. By doing so, the conversation will have an icon attached for identification. To mark a conversation as starred: Click on the star icon in the upper right corner of the conversation preview window.If you want to unmark a conversation as starred, click on the star icon again.

Automated emails & SMS regularly gets sent out to prospects, meaning an automated message may be shown before their reply. Use the filters to find the message right away ➝

# ****Filter conversations (quick filters)****

You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now. The following filters are available:

* By conversation type
* By assignee
* By last message channel: Filter the conversations whose last message was from the selected channel.
* By last message type: Filter the conversations whose last message (outbound) was from the selected type.
* By last message direction: Filter the conversations whose last message direction was from the selected type.
* By last outbound message type.
* By the last outbound message action: Manual or Automated (This filter applies to messages post 9th May 2023)

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# Sort conversations

You can sort your Conversations based on time. It helps in going through your conversations more easily.

You can sort it as follows:

– Latest to oldest

– Oldest to latest

/line

# ****Starred functionality:****

A conversation can be marked starred. By doing so, the conversation will have an icon attached for identification.

****To mark a conversation as starred:****

Click on the star icon in the upper right corner of the conversation preview window.

If you want to unmark a conversation as starred, click on the star icon again.

Automated emails &amp; SMS regularly gets sent out to prospects, meaning an automated message may be shown before their reply. Use the filters to find the message right away ➝<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Filter conversations (quick filters)</h1>You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now. The following filters are available: <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">By conversation type</li><li value="2" class="PlaygroundEditorTheme__listItem">By assignee</li><li value="3" class="PlaygroundEditorTheme__listItem">By last message channel: Filter the conversations whose last message was from the selected channel.</li><li value="4" class="PlaygroundEditorTheme__listItem">By last message type: Filter the conversations whose last message (outbound) was from the selected type.</li><li value="5" class="PlaygroundEditorTheme__listItem">By last message direction: Filter the conversations whose last message direction was from the selected type.</li><li value="6" class="PlaygroundEditorTheme__listItem">By last outbound message type.</li><li value="7" class="PlaygroundEditorTheme__listItem">By the last outbound message action: Manual or Automated (This filter applies to messages post 9th May 2023)</li></ul> <hr> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Sort conversations</h1>You can sort your Conversations based on time. It helps in going through your conversations more easily. You can sort it as follows: – Latest to oldest– Oldest to latest /line <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Starred functionality:</h1>A conversation can be marked starred. By doing so, the conversation will have an icon attached for identification. To mark a conversation as starred: Click on the star icon in the upper right corner of the conversation preview window.If you want to unmark a conversation as starred, click on the star icon again.

Filter & Star

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