Sometimes people want to opt-out of communication
Unless they've asked - do not delete their information, but set them as DND (Do-Not-Disturb)
- If they enquire again in the future you have a record of their information and them opting out
Lead More ➝ https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/

DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.DND Statuses

DND ‘On’ – now means NO automated/ manual outbound messages are permitted to go out
DND ‘Off’ – all automated/manual messages continue to work as usual
DND ‘Partial’ – Some Channels are unavailable for Outbound messaging

What integrations channels will this affect?

If the integrations (FB, SMS, Calls, Emails, GMB, WhatsApp) exist and are functional, they’ll get enlisted as channels that HL Users can either enable or disable independently or all together at once.

If the Integrations drop or are disconnected please continue to re-connect. Once reconnected the previous state in which the contact DND was set to, would be respected – meaning if you DND’d a contact for FB Messenger, it’ll continue to DND that contact in FB Messenger.

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