<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Sometimes people want to opt-out of communication</li><li value="2" class="PlaygroundEditorTheme__listItem">Unless they've asked - do not delete their information, but set them as DND (Do-Not-Disturb)</li><li value="3" class="PlaygroundEditorTheme__listItem PlaygroundEditorTheme__nestedListItem"><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">If they enquire again in the future you have a record of their information and them opting out</li></ul></li><li value="3" class="PlaygroundEditorTheme__listItem">Lead More ➝ <a href="https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/" class="PlaygroundEditorTheme__link">https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/</a></li></ul> DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.DND Statuses<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">DND ‘On’ – now means NO automated/ manual outbound messages are permitted to go out</li><li value="2" class="PlaygroundEditorTheme__listItem">DND ‘Off’ – all automated/manual messages continue to work as usual</li><li value="3" class="PlaygroundEditorTheme__listItem">DND ‘Partial’ – Some Channels are unavailable for Outbound messaging</li></ul> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">What integrations channels will this affect?</h1> If the integrations (FB, SMS, Calls, Emails, GMB, WhatsApp) exist and are functional, they’ll get enlisted as channels that HL Users can either enable or disable independently or all together at once. If the Integrations drop or are disconnected please continue to re-connect. Once reconnected the previous state in which the contact DND was set to, would be respected – meaning if you DND’d a contact for FB Messenger, it’ll continue to DND that contact in FB Messenger. <iframe data-lexical-youtube="tV7F6XNEH-4" width="560" height="315" src="https://www.youtube-nocookie.com/embed/tV7F6XNEH-4" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="true" title="YouTube video"></iframe>

* Sometimes people want to opt-out of communication
* Unless they've asked - do not delete their information, but set them as DND (Do-Not-Disturb)
* * If they enquire again in the future you have a record of their information and them opting out
* Lead More ➝[https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/](https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/)

****DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.DND Statuses****

* ****DND ‘On’****– now means NO automated/ manual outbound messages are permitted to go out
* ****DND ‘Off’****– all automated/manual messages continue to work as usual
* ****DND ‘Partial’****– Some Channels are unavailable for Outbound messaging

# ****What integrations channels will this affect?****

If the integrations**(FB, SMS, Calls, Emails, GMB, WhatsApp)**exist and are functional, they’ll get enlisted as channels that HL Users can either enable or disable independently or all together at once.

****If the Integrations drop or are disconnected please continue to re-connect.****Once reconnected the previous state in which the contact DND was set to, would be respected – meaning if you DND’d a contact for FB Messenger, it’ll continue to DND that contact in FB Messenger.

DND (Do-Not-Disturb)

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Sometimes people want to opt-out of communication</li><li value="2" class="PlaygroundEditorTheme__listItem PlaygroundEditorTheme__nestedListItem">Unless they've asked - do not delete their information, but set them as DND (Do-Not-Disturb)<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">If they enquire again in the future you have a record of their information and them opting out</li></ul></li><li value="3" class="PlaygroundEditorTheme__listItem">Lead More ➝ <a href="https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/" class="PlaygroundEditorTheme__link">https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/</a></li></ul> DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.DND Statuses<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">DND ‘On’ – now means NO automated/ manual outbound messages are permitted to go out</li><li value="2" class="PlaygroundEditorTheme__listItem">DND ‘Off’ – all automated/manual messages continue to work as usual</li><li value="3" class="PlaygroundEditorTheme__listItem">DND ‘Partial’ – Some Channels are unavailable for Outbound messaging</li></ul> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">What integrations channels will this affect?</h1> If the integrations (FB, SMS, Calls, Emails, GMB, WhatsApp) exist and are functional, they’ll get enlisted as channels that HL Users can either enable or disable independently or all together at once. If the Integrations drop or are disconnected please continue to re-connect. Once reconnected the previous state in which the contact DND was set to, would be respected – meaning if you DND’d a contact for FB Messenger, it’ll continue to DND that contact in FB Messenger.

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Sometimes people want to opt-out of communication</li><li value="2" class="PlaygroundEditorTheme__listItem">Unless they've asked - do not delete their information, but set them as DND (Do-Not-Disturb)</li><li value="3" class="PlaygroundEditorTheme__listItem PlaygroundEditorTheme__nestedListItem"><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">If they enquire again in the future you have a record of their information and them opting out</li></ul></li><li value="3" class="PlaygroundEditorTheme__listItem">Lead More ➝ <a href="https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/" class="PlaygroundEditorTheme__link">https://support.autogrowth.co.uk/contacts/setting-contact-as-dnd-do-not-disturb/</a></li></ul> DND can now be set to individual channels (FB, SMS, Calls, Emails, GMB, WhatsApp) once they are integrated with the system.DND Statuses<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">DND ‘On’ – now means NO automated/ manual outbound messages are permitted to go out</li><li value="2" class="PlaygroundEditorTheme__listItem">DND ‘Off’ – all automated/manual messages continue to work as usual</li><li value="3" class="PlaygroundEditorTheme__listItem">DND ‘Partial’ – Some Channels are unavailable for Outbound messaging</li></ul> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">What integrations channels will this affect?</h1> If the integrations (FB, SMS, Calls, Emails, GMB, WhatsApp) exist and are functional, they’ll get enlisted as channels that HL Users can either enable or disable independently or all together at once. If the Integrations drop or are disconnected please continue to re-connect. Once reconnected the previous state in which the contact DND was set to, would be respected – meaning if you DND’d a contact for FB Messenger, it’ll continue to DND that contact in FB Messenger.

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