If you think an opportunity has moved into your sales pipeline without your involvement, before you alert our team we please ask that you check if the lead has re-opted in to your marketing, pushing them to the earlier stages in the pipeline. For example, in this scenario our client had reported a previous contact that enquired 6-8 months ago had moved back into New Lead. When investigating it was apparent that the contact re-opted in to their marketing and registered their details again. You can check the user journey by visiting on desktop, going into the contact record, and viewing their activity record as shown below. <img src="https://t9003168345.p.clickup-attachments.com/t9003168345/21811fe2-d6a6-4151-bd76-163190a834d9/Screenshot%202024-10-07%20at%208.53.08%E2%80%AFam.png" alt="" width="inherit" height="inherit">

If you think an opportunity has moved into your sales pipeline without your involvement, before you alert our team we please ask that you check if the lead has re-opted in to your marketing, pushing them to the earlier stages in the pipeline.

For example, in this scenario our client had reported a previous contact that enquired 6-8 months ago had moved back into New Lead. When investigating it was apparent that the contact re-opted in to their marketing and registered their details again.

You can check the user journey by visiting on desktop, going into the contact record, and viewing their activity record as shown below.

![](https://t9003168345.p.clickup-attachments.com/t9003168345/21811fe2-d6a6-4151-bd76-163190a834d9/Screenshot%202024-10-07%20at%208.53.08%E2%80%AFam.png)

Opportunities Moved In Pipeline Without Me Moving Them

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