<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Spam Messages - Ad Account Policy</h1> You may occasionally receive messages from fake Facebook (Meta) Support accounts stating that your page or pages are temporarily locked, or has violated community issues. Resulting in a page suspension. When you start advertising, we've now seen this naturally causes more messages to come inbound. ⚠️ Please note. These messages are not legitimate. Any messages that come from Facebook or Meta will have a blue tick verification, and will link to the actual domain, including: facebook.com, meta.com. Do not click links sent from these accounts. Please find an example spam message below. <img src="https://storage.googleapis.com/highlevel-backend.appspot.com/memberships/0Jk4lJ0xMUeDX7oQX08z/other/56a2d40d-7b74-4534-a90b-0a4441a97c55" alt="" width="453" height="405"> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">How To Remove Spam Messages</h1> <iframe data-lexical-youtube="XS5Zm3dfuhw" width="560" height="315" src="https://www.youtube-nocookie.com/embed/XS5Zm3dfuhw" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="true" title="YouTube video"></iframe> Follow the steps in this video to stop spam messages coming to your Facebook and Instagram messenger.

# Spam Messages - Ad Account Policy

You may occasionally receive messages from fake Facebook (Meta) Support accounts stating that your page or pages are temporarily locked, or has violated community issues. Resulting in a page suspension. When you start advertising, we've now seen this naturally causes more messages to come inbound.

****⚠️ Please note. These messages are not legitimate. Any messages that come from Facebook or Meta will have a blue tick verification, and will link to the actual domain, including: facebook.com, meta.com.********Do not click links sent from these accounts.****

Please find an example spam message below.

![](https://storage.googleapis.com/highlevel-backend.appspot.com/memberships/0Jk4lJ0xMUeDX7oQX08z/other/56a2d40d-7b74-4534-a90b-0a4441a97c55)

# How To Remove Spam Messages

Follow the steps in this video to stop spam messages coming to your Facebook and Instagram messenger.

<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Spam Messages - Ad Account Policy</h1> Occassionaly you may receive messages from fake accounts stating that your pages are temporarily locked or have violated community issues. These messages are not legitimate. Do not click these links. If Facebook/Meta ever has an issue with your profile or ad account, they'll email you directly using the domain email address 'facebook.com' OR 'meta.com'.<img src="https://storage.googleapis.com/highlevel-backend.appspot.com/memberships/0Jk4lJ0xMUeDX7oQX08z/other/56a2d40d-7b74-4534-a90b-0a4441a97c55" alt="" width="453" height="405">

Spam Messages - Ad Account Policy

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