If your phone keeps ringing unexpectedly or calls are being forwarded to you even when you’re not expecting them, this usually means you have been assigned as the user on a customer’s Callback Request inside the system.When a user is assigned to a callback request, any inbound calls related to that customer enquiry will route directly to the assigned person. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Why This Happens</h2>This issue occurs when:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">You are assigned as the user on a contact</li><li value="2" class="PlaygroundEditorTheme__listItem">You are assigned on the Callback Request Calendar</li><li value="3" class="PlaygroundEditorTheme__listItem">The AI receptionist or callback workflow is routing calls to the assigned user automatically</li></ul>If you are the active assigned user, calls will keep forwarding to your device. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">How to Fix the Issue</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Step 1 — Open the Callback Request</h3><ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Go to your Callback Request Calendar</li><li value="2" class="PlaygroundEditorTheme__listItem">Find the contact that is repeatedly causing calls to ring through</li><li value="3" class="PlaygroundEditorTheme__listItem">Open the callback record</li></ol> <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Step 2 — Check Assigned User</h3>Inside the contact or callback request:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Look for the Assigned User field</li><li value="2" class="PlaygroundEditorTheme__listItem">If your name is listed, that is why calls are routing to you</li></ul> <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Step 3 — Reassign the Callback</h3>To stop calls forwarding to you:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Change the Assigned User to the correct team member</li><li value="2" class="PlaygroundEditorTheme__listItem">Or set it to Unassigned if no one should receive calls yet</li><li value="3" class="PlaygroundEditorTheme__listItem">Save changes</li></ol> Once the assignment is removed, calls will stop routing to your phone. If your phone is ringing repeatedly or calls are being forwarded to you unexpectedly, it is almost always because you are assigned to a callback request. Simply reassigning the correct user will immediately stop the issue.

If your phone keeps ringing unexpectedly or calls are being forwarded to you even when you’re not expecting them, this usually means you have been****assigned as the user****on a customer’s****Callback Request****inside the system.

When a user is assigned to a callback request, any inbound calls related to that customer enquiry will route directly to the assigned person.

## ****Why This Happens****

This issue occurs when:

* You are assigned as the****user on a contact****
* You are assigned on the****Callback Request Calendar****
* The AI receptionist or callback workflow is routing calls to the assigned user automatically

If you are the active assigned user, calls will keep forwarding to your device.

## ****How to Fix the Issue****

### ****Step 1 — Open the Callback Request****

1. Go to your****Callback Request Calendar****
2. Find the contact that is repeatedly causing calls to ring through
3. Open the callback record

### ****Step 2 — Check Assigned User****

Inside the contact or callback request:

* Look for the****Assigned User****field
* If your name is listed, that is why calls are routing to you

### ****Step 3 — Reassign the Callback****

To stop calls forwarding to you:

1. Change the****Assigned User****to the correct team member
2. Or set it to****Unassigned****if no one should receive calls yet
3. Save changes

Once the assignment is removed, calls will stop routing to your phone.

If your phone is ringing repeatedly or calls are being forwarded to you unexpectedly, it is almost always because you are assigned to a callback request.  
****Simply reassigning the correct user will immediately stop the issue.****

My Phone Keeps Ringing and Being Forwarded to Me – How to Fix It

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